Good customer service starts with managing client expectations. Helping clients understand what they should expect from your services and what they shouldn’t is a fine art. Communication is the key to meeting client expectations, but it’s a fine line between going the extra mile for clients and setting yourself up for failure. By following Spring-Green’s tips, you can keep your clients happy and consistent. 9 Steps For Managing Client Expectations Honesty is the best policy. A big part of setting client expectations is honest communication. From the beginning, communicating how things are going to go, what […]
